1. Who We Are

MACHTEK ("we", "us", "our") provides recycling machine information, enquiries and client portal services via machtek.co.uk.

Contact for privacy and data requests: info@machtek.co.uk

2. Legal Basis (UK)

We process personal data under the UK GDPR and Data Protection Act 2018 using the following legal bases:

• Contract: to provide your client account and requested services.
• Legitimate interests: to improve services, maintain security and manage business communications.
• Consent: for marketing/news updates and similar optional communications.
• Legal obligations: where required by law.

3. Data We Collect

• Name, company, email, country.
• Portal profile choices (machine interests, update preferences, newsletter choices).
• Account access data (login/session security information).
• Communications submitted through forms.

4. Why We Use Your Data

• Create and manage your client portal account.
• Send relevant product/service updates based on your selections.
• Respond to enquiries and support requests.
• Maintain platform security and prevent abuse.

5. Marketing & Consent

By selecting marketing/newsletter options, you consent to receive related emails. You can withdraw consent at any time in the client portal or by contacting us.

Marketing communications are handled in line with UK PECR rules.

6. Data Retention

We keep client portal data while your account is active. If inactive, we review and remove or anonymise data after a reasonable retention period (typically up to 24 months), unless longer retention is required for legal compliance, claims handling or fraud/security prevention.

7. Your UK Data Rights

• Right of access.
• Right to rectification.
• Right to erasure (where applicable).
• Right to restrict processing.
• Right to object to processing.
• Right to data portability (where applicable).
• Right to withdraw consent (where processing relies on consent).

You also have the right to complain to the UK ICO: ico.org.uk.

8. Security

We apply technical and organisational measures appropriate to the risk, including account authentication controls and restricted access to client records.

9. Client Portal Terms of Use

• You must provide accurate information and keep your login credentials secure.
• You are responsible for activity performed under your account.
• We may suspend or remove access in case of misuse, unlawful activity or security risk.
• Service features may be updated over time.

10. Governing Law

These terms are governed by the laws of England and Wales. UK courts will have jurisdiction unless mandatory law requires otherwise.

11. Contact

For account, privacy or consent requests, email: info@machtek.co.uk

We aim to respond to data-rights requests within one month, in line with UK GDPR requirements.